Privacy policy
ReGro Care respects your privacy and is committed to protecting the personal information you provide when using regrocare.store, placing an order, contacting our customer service, or communicating with us through WhatsApp.
This Privacy Policy explains what information we may collect, how we use it, how we may share it, and the choices available to you.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with ReGro Care, we may collect information such as:
Personal and Contact Information
This may include:
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Full name
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Phone number
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Email address
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Delivery address
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City and other address details
- Information you provide when contacting customer service
Order Information
When you place an order, we may collect information relating to:
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Products ordered
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Quantity
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Order value
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Payment method
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Order status
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Delivery information
- Refund or replacement information
Payment Information
For bank transfer payments, we may receive information necessary to verify your payment.
We do not intend to collect or store complete bank-card credentials through our own systems. Where payment or banking services are provided by third parties, those providers may process payment information according to their own privacy policies and security practices.
Device and Technical Information
When you visit our website, certain technical information may automatically be collected, including:
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IP address
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Browser type
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Device type
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Operating system
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General interaction with our website
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Pages visited
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Referring website or source
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Date and time of visits
- Other technical information provided by your browser or device
Information Collected Through Shopify
Our online store is powered by Shopify. Shopify may process information necessary to operate the website, facilitate purchases, maintain security, process transactions, and provide related services.
Information collected through our website may therefore be processed by Shopify and its service providers in accordance with their applicable privacy practices.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
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Keep the website functioning properly.
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Remember certain preferences.
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Understand website usage.
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Improve website performance.
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Maintain security.
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Analyze website traffic and interactions.
- Support advertising and measurement.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Meta and Advertising Technologies
ReGro Care may use Meta technologies, including the Meta Pixel or similar tracking technologies, to understand how visitors interact with our website, measure advertising performance, and improve our marketing activities.
These technologies may allow information about website visits or interactions to be shared with Meta in accordance with applicable settings and Meta’s own privacy policies.
We do not use these technologies to intentionally collect sensitive personal information for advertising purposes.
How We Use Your Information
We may use the information we collect to:
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Process and fulfill orders.
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Confirm orders.
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Deliver products.
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Contact customers regarding their orders.
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Provide customer support.
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Process refunds and replacements.
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Verify payments.
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Respond to questions and complaints.
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Improve our products, services, and website.
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Maintain website security.
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Detect and prevent fraud or misuse.
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Understand website traffic and performance.
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Measure advertising effectiveness.
- Comply with applicable legal and regulatory requirements.
We do not currently use customer information to send unsolicited promotional messages or marketing communications.
WhatsApp and Customer Service
If you contact ReGro Care through WhatsApp or our customer-service number, we may receive and retain information that you voluntarily provide, such as your name, phone number, order information, address, photographs, messages, or other information necessary to resolve your inquiry.
Customer-service communications may be retained for order management, support, refunds, replacements, quality control, fraud prevention, and record-keeping.
WhatsApp is a third-party communication service and may process information according to its own privacy practices.
How We Share Information
We may share necessary information with trusted third parties when required to operate our business, including:
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Shopify and relevant e-commerce service providers.
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Courier and delivery companies.
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Banking and payment service providers.
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Website hosting, technical, analytics, and security providers.
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Meta and related advertising/measurement services.
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Professional or legal advisers where necessary.
- Government authorities or law-enforcement agencies where required by law.
We only intend to share information that is reasonably necessary for the relevant purpose.
We do not sell your personal information as a standalone customer database to third parties.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.
When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal and operational requirements.
Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.
Children’s Privacy
Our website is available to the general public. We do not knowingly collect personal information from children for purposes unrelated to providing our services.
Parents or legal guardians who believe that a child has provided personal information to us may contact us so that we can review and, where appropriate, delete the information.
Third-Party Websites and Services
Our website may contain or interact with third-party services, platforms, payment providers, social-media technologies, courier services, or other external services.
We are not responsible for the privacy practices of third-party websites or services. Customers should review the privacy policies of those third parties when interacting with them.
Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information held by us.
You may also contact us regarding questions or concerns about how your information is handled.
Some information may need to be retained where required for legal, accounting, fraud-prevention, dispute-resolution, or legitimate business purposes.
Accuracy of Information
You are responsible for providing accurate and up-to-date information when placing an order or contacting us.
If your information changes or you discover that information provided to us is incorrect, please contact us so we can update it where reasonably possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable requirements.
The updated version will be published on this page with a revised effective date.
We encourage customers to review this Privacy Policy periodically.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:
