Refund policy

At ReGro Care, we want you to be satisfied with your purchase. This Return and Refund Policy explains when returns, replacements, and refunds may be available for products purchased through our online store.

1. Eligibility for Returns

You may request a return or replacement if:

You received the wrong product.
The product arrived damaged or leaked due to shipping.
The product has a manufacturing defect.
You received a product that is significantly different from the product described on our website.

For hygiene and safety reasons, opened or used hair oil products generally cannot be returned or refunded, unless the product is defective or arrived damaged.

2. Time Limit for Return Requests

You must contact ReGro Care within 7 days of receiving your order to request a return, replacement, or refund.

Requests submitted after 7 days may not be accepted.

3. Damaged or Incorrect Orders

If your order arrives damaged, leaking, or contains the wrong product:

Contact us within 7 days of delivery.
Provide your order number.
Send clear photographs or a video showing the product and packaging.
Our team will review your request.
If approved, we may provide a replacement or refund, depending on the circumstances.

Please keep the original packaging until your request has been reviewed.

4. Change of Mind

We currently do not accept returns simply because you have changed your mind, ordered the wrong product, or no longer want the product after delivery.

Because ReGro Care products are personal-care products, opened or used products cannot generally be returned for hygiene reasons.

5. Refunds

If your refund is approved, the refund amount and method will depend on the circumstances of your order.

For Cash on Delivery orders, we may contact you to obtain the necessary information for processing an approved refund.

Refund processing time may vary depending on the payment method and financial institution.

6. Replacements

Where appropriate, ReGro Care may offer a replacement instead of a refund.

A replacement may be provided when:

The wrong product was delivered.
The product was damaged during delivery.
The product has a verified manufacturing defect.

Replacement availability is subject to stock.

7. Return Shipping

If the return is approved because we sent the wrong product or the product arrived damaged or defective, ReGro Care may cover the applicable return shipping costs.

If a return is approved for another reason, shipping costs may be the customer's responsibility.

8. Non-Returnable Items

The following generally cannot be returned:

Products that have been opened or used.
Products returned after the 7-day return period.
Products damaged after delivery due to improper handling or storage.
Products returned without prior approval.
Products purchased through unauthorized sellers.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing the order.

Cancellation may not be possible once the order has been processed, dispatched, or handed over to the courier.

10. How to Request a Return or Refund

To request a return, replacement, or refund, contact ReGro Care through the contact details provided on our website.

Please include:

Your full name
Order number
Phone number
Reason for the request
Photos or video, where applicable

Our team will review the request and let you know whether it qualifies under this policy.

11. Refund Approval

Submitting a return or refund request does not automatically guarantee approval. Each request will be reviewed based on the condition of the product, reason for the request, order details, and supporting evidence.

12. Contact Us

If you have any questions about our Return and Refund Policy, please contact ReGro Care through the contact information available on our website.

ReGro Care
Hair Care & Hair Growth Products Pakistan

Note: This policy should be reviewed and adjusted to comply with the consumer-protection laws applicable to your business and the specific payment/courier arrangements you use.